Desktop Support

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Keeping your IT Assets
Secure & Up-to-Date

Abiding to industry standard frameworks to manage all your strategic assets and significantly improving end-user productivity

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Managing Desktop by Identifying, Solving and Conducting Root Cause Analysis

We fix problems before your performance is affected. Our support models are flexible, performance oriented to achieve optimum customer satisfaction and even incorporates proven processes and methodologies.

Planning and Protecting your Assets Strategically

We track your assets and optimize them by improving their performance. Our Desktop solutions allows in keeping systems secure throughout and ensure continuity in events of disaster.
IT Asset
Tracking
Anti-Virus &
Security Management
Disaster Recovery
Planning

Desktop Support Benefits

Our business outcomes are driven by several key parameters:

  • Methodology on Lean, ITIL® and HDI principles along with proven tools and infrastructure

  • 24×7 support and Cost-Effective Service

  • Support Via Voice, Email and Chat Support

  • Experienced and Trained Team

  • Support desk services delivered by flexible Models comprising co-managed and fully outsourced solutions

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Module Based Offerings

22nd Tech Desktop Support model offers services adapted to suit your needs. Choose modules/services that is apt for you.

Monitoring

  • Availability Monitoring

  • System/Application Log Monitoring

  • Antivirus/Antispyware Monitoring

  • Performance Monitoring

  • Security Patch and Upgrade Monitoring

  • Disk monitoring

System Management

  • OS Management

  • OS Upgrade

  • Service pack Implementation

  • OS Performance Management

  • Disk Management

  • HW optimization and Upgrade

Backup Management

  • Daily or Weekly Data Backup

  • Full or Incremental data backup

  • Profile Backup

  • Email and important File Backup

Threat Management

  • Antivirus/Anti-Spyware/Anti-Spam

  • Client Firewall Configuration

  • OS Patch Management

Proactive Maintenance

  • Installation/Configuration

  • Office Management

  • Email Client Management

Performance Reporting

  • Monthly Call Analysis Report

  • Monthly Ticket Analysis Report

  • Monthly Maintenance Report

Dealing with IT Services

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This is where 22nd Century thrives in and as your trusted managed service provider takes up complete responsibility to lower your risk and providing with you a sound sleeps.

Head Office

22nd Century Technologies, Inc.
220 Davidson Avenue, Suite 118
Somerset, NJ 08873
866-537-9191

Quality Highlights

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